Establishing call answering services is a simple process. Start by choosing your preferred plan. Next, fill out a straightforward form and reroute your calls to the assigned number. When calls are received, our friendly team will follow your instructions, either forwarding the call to you immediately or recording a message and promptly informing you.

Phone carriers provide multiple call forwarding options to Digilancer. The most prevalent method is manual call forwarding, where you select the line to forward and dial an access code followed by the forwarding number. Another option is Busy No Answer forwarding, which redirects calls to us if your line is busy or unanswered after a specified number of rings. Additionally, remote call forwarding enables you to forward calls from any location.

Some employ sophisticated phone systems for forwarding; consult your provider or explore phone options for forwarding capabilities.

Every account holder receives a distinct forwarding phone number from us. You simply direct your calls to that number, and when it rings at our contact center, our agent answers in your company's name and follows your account instructions.

The transition is effortless — you can easily redirect calls from your own number to the Digilancer-provided phone number whenever you choose to have Digilancer handle your calls. This method provides enhanced flexibility, enabling you to smoothly transition between managing calls yourself and utilizing Digilancer's professional call answering services. This not only improves your communication strategy but also ensures adaptability to various circumstances and preferences with ease.

Certainly! Embracing the phone number supplied by Digilancer on your business materials not only aligns with our service framework but also provides significant benefits. By prominently displaying this number, you uphold a professional image and unlock substantial cost savings on your phone expenses. Furthermore, having a dedicated number enables our 24/7 call answering service to manage your calls seamlessly, ensuring uninterrupted accessibility for your business. This integration not only enhances your availability but also bolsters the efficiency of your overall communication strategy.

At Digilancer, there are no additional charges for the dedicated phone number provided. Our pricing is transparent and uncomplicated – all-inclusive. We don't believe in hidden fees or extra charges. Understanding the struggles of small businesses, we aim to offer peace of mind and assistance in navigating the unexpected. Our pricing model encompasses both the dedicated phone number and 24/7/365 call answering services. We prioritize a customer-friendly approach, ensuring you receive comprehensive services without unexpected costs.

Rest assured, there are no surprises. Your invoice will not contain any hidden fees.

No, there's no requirement to commit to a contract for our telephone answering services. You retain the flexibility to cancel at any time. Our month-to-month subscriptions entail no cancellation fees, enabling you to effortlessly adapt your plan to meet evolving business demands, whether scaling up or down. Avoid being bound by contracts. Just give us a 30-day notice, and we'll ensure a seamless billing cutoff.

Digilancer operates as a comprehensive 24/7/365 contact center, ensuring constant availability. We don't take breaks for vacations, sick days, or maternity leave, and our services are more cost-effective than hiring a full-time employee. Essentially, if you have a website, your business operates around the clock, and valuable opportunities often arise during off-hours. Why risk missing an important call when you or your assistant are occupied with other tasks or on another call? In today's business landscape, immediate customer service has become the norm.

Absolutely, privacy is paramount to our answering service. Every employee signs a confidentiality agreement that remains in effect indefinitely. Our call center employs cutting-edge data encryption and firewall technologies to safeguard the integrity and security of our network. We adhere to HIPAA standards, ensuring the highest level of protection for customer data and information. Clients can have full confidence that their information is kept safe and secure.

The limitations depend on the plan you choose. With the Starter Plan at $99 per month, calls can only be forwarded to one person. Upgrading to the Grow Plan at $199 per month enables calls to be forwarded to up to three individuals. Likewise, the Pro Plan at $299 per month allows calls to be forwarded to up to five users. Your chosen plan dictates the extent of call forwarding capabilities and the number of message/notification recipients.